Shipping & Returns

Priority Mail's two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking. First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days respectively.

Our timeline has been extended to 3 - 6+ business days on most products. Some products are further delayed noted on the individual product page. Bulk orders of $200+ are now 5-7+ business days. 

The day an order is placed is day 0. The next business day is day 1 of the SLA. 

Express Production is now 1- 2 business days.

International Shipment Restrictions - Do NOT place orders shipping to the following locations: 

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

If you elect to ship to a country that is listed on the USPS suspension list the order will ship but will be held by the postal carrier for an undetermined amount of time. Use caution. Shipping fees are non-refundable. 

USPS temporary price adjustments.

 The Postal Service is planning a time-limited price increase on all commercial, domestic competitive package volume from Oct. 18 until Dec. 27, 2020. Retail prices and international products will be unaffected. The planned price increase would go into effect at 12:00AM Central on Oct.18, 2020, and remain in place until 12:00AM Central Dec. 27, 2020.

First Class Parcels $0.25 Increase

Priority Parcels $0.40 Increase

*Please note this will impact some of our Flat Rate shipping fees located HERE and USPS Priority rates. Flat Rate updates that are necessary will be made on October 15th. If you have any additional questions, please reach out to us at support@printedmint.com.

Shipping + Delivery

All items are shipped via US Postal Service, DHL, or FedEx and/or its affiliates. Printed Mint reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below. Shipping times on wholesale items and the “ship date” are determined by the nature of the product.

*NOTE FedEx is not able to ship to PO Boxes. Anytime you need to ship an order to a PO Box, you must select one of the USPS shipping options at checkout.

Most items will be complete and ready for shipment (ship date) in approximately 2-4 business days. The day an order is placed is day 0. The next business day is day 1 of the SLA. During the holiday season (Nov 19 – Dec 31st) production timelines are extended. Items generally arrive at their desired location within 2-5 business days of ship date depending on the shipping method you select. Shipping carriers may experience delays that are beyond the estimated arrival date. Madibowman.com has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. In the unlikely event of a delay, we will inform you by e-mail or phone. *If you are ordering in bulk, your items may ship in multiple boxes. Shipping destinations: United States. International: Worldwide

 

Return Policy

Damaged during shipping:

 If your item(s) is damaged during transit, please notify us within 5 Business Days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.

Completed orders:

 Once your order is placed online, it cannot be canceled for any reason. If you have any question about product returns, discrepancies, back-ordered items or anything else, please contact me at contact@madibowman.com.

All return shipping charges will be borne by the Retailer unless the item is being returned because of a manufacturer’s defect. Reshipment fees apply to all returned packages due to an undeliverable address. Credit for shipping charges will be given at the end of the refund process. Printed Mint will refund GROUND SHIPPING charges on returns for defects. ANY OTHER METHOD OF RETURN SHIPPING WILL NOT BE GRANTED.

Replacements:

If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.

Retired Product:

Madi Bowman will not claim responsibility for any items that may become retired or completely discontinued without notice. 

Product Warranty:

Madi Bowman will warrant manufacturer defects for items returned for replacement or repair within 7 days of product delivery date. Items that are defective may only be replaced with the same product and design. Sometimes there will be variations in shape, color, and size of personalized products. Madi Bowman makes no warranty or representation as to the fitness for a particular purpose, merchantability, craftsmanship or any other warranty or guarantees concerning products or services purchased from or through madibowman.com. Items will not be refunded, replaced or exchanged if it is determined that the product is damaged by common discoloring or normal wear. Printed Mint reserves the right to examine each item that is being returned. Under certain circumstances, a Retailer may be contacted to discuss the damaged product(s).

Design:

Due to variations in print material or computer monitor settings, we cannot guarantee your color will be an exact match. Color variance should be expected. Colors may vary on different materials. For example, ordering a ceramic mug to match a glass cutting board – The materials are completely different and may vary in color even when submitting the same color.

Payment, Pricing & Promotions:

Madi Bowman reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid for the dates listed on the promo. You may redeem one promotion code per order.

Holiday Production + Shipping Cut-Off Dates 2020

Production Timeline

Most orders will ship before the 6th business day, but, you should prepare for the increased production time due to the increased volume we experience.

Customer Support

Please email contact@madibowman.com should you require assistance. 

Standard Shipping
Submit orders by December 5th for standard production + shipping timelines.
Printed Mint does not guarantee shipping carrier timelines. During the holiday season, there can be shipping carrier delays due to volume, bad weather, and situations that are beyond our control. We are not able to update or change shipping methods or options once an order has received its tracking information.